Extreme Networks and Partners Deliver Best-in-Class Customer Service through Expanded Global Program
Key to any program is exceptional customer service and the Extreme Networks® global services are built around its award-winning support center, the
Extreme Networkswas recently given the 2014 Gold Stevie Award for Contact Center of the Year 2014 and received three Silver Stevie Awards for the Best Use of Technology in Sales, the Customer Service Training Team of the Year and the award for Innovation in Customer Service.
- Extreme Achieved a Net Promoter Score of 8.2 out of 10, leading the enterprise networking space in customer satisfaction service.
Extreme Networkshas greatly expanded its reach globally, with the addition of more depots. In some select locations Extreme Networkscan now offer a 2 hour parts replenishment time.
- Firmware enhancements are now included under a support contract for expanded select products, driving significant cost benefits to the end customer.
For more information about
Joe Novak, Vice President of Worldwide Service and Support for
"At Extreme, we continuously strive to develop new ways of serving our customers. Whether through our partners or direct, our customers are our priority and our 100 percent in-house experts provide comprehensive, first-rate support to customers, which we recognize as a key component to our customer service and support success. Delivering top notch services and support is vital to our business and at the heart of
"Since deploying Extreme Networks Ethernet switches for SGI's cloud and big data applications last year, we have found the responsiveness and professionalism of the GTAC support team to be well above the bar. The combination of a knowledgeable support team, quick action response time and quality training offered, instills a confidence in us that our network is in good hands due to their expertise and commitment."
"Extreme's service organization is top notch and the recent program changes make it deeper and better across
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About Extreme Networks
Except for the historical information contained herein, the matters set forth in this press release, including without limitation statements as to the features, performance, and benefits of Extreme Networks products, are forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements speak only as of the date. Because such statements deal with future events, they are subject to risks and uncertainties, including network design and actual results of use of the product in different environments. We undertake no obligation to update the forward-looking information in this release. Other important factors that could cause actual results to differ materially are contained in the Company's 10-Qs and 10-Ks that are on file with the Securities and Exchange Commission. http://www.sec.gov.
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